Frequently asked questions

Airport Pickups & Flight Delays

What happens if my flight is delayed?

When you pre-book your transfer, we monitor your flight status in real time and automatically adjust your pickup time if you land early or late. You do not need to worry about waiting or paying extra charges for standard airline delays.

Where will the driver meet me at Keflavík Airport?

Your driver will meet you inside the arrivals hall, right after you exit customs. They will be holding a sign with your name clearly displayed. From there, the driver will help you with your luggage and escort you to the vehicle parked in a designated pickup zone near the terminal.

How long will the driver wait for me after my flight lands?

For airport pickups, drivers typically wait for up to 90 minutes after your predetermined flight has landed to allow you time to clear customs and collect your baggage.

Geothermal Spas & Custom Driving

Can I book a transfer to the Blue Lagoon directly from the airport?

Yes, combining your airport transfer with a stop at the Blue Lagoon is a very popular option.

Will the driver wait for me while I am at the Blue Lagoon or Hvammsvík?

Yes, when you book a transfer that includes a stop at a geothermal spa, your driver will stay nearby during your entire visit. Your luggage will be kept safe and secure in the vehicle, so you don't need to carry extra items or rent storage lockers. Once you are finished, your driver will meet you at the designated pickup zone to continue your journey.

Booking, Pricing & Vehicle Details

Are your prices fixed or metered?

We offer fixed pricing for all our pre-booked services, meaning you will know the exact total price before your pickup. This provides clarity and peace of mind, as the rate will not change due to traffic or weather.

How far in advance should I book?

Because each booking secures a dedicated private vehicle and driver, we highly recommend booking at least 24 hours in advance. Pre-booking guarantees your driver and ensures your travel plans are locked in before you arrive.

Do you provide child seats?

Yes, child car seats are available free of charge. Please specify your needs when booking so we can have the correct seat installed prior to your pickup.

How much luggage can we bring?

Since this is a private transfer, your group has exclusive use of the vehicle's luggage space. Please accurately report the number of passengers and large suitcases when booking so we can ensure everyone travels safely and comfortably. If you are traveling with oversized items like skis, strollers, or golf clubs, please mention this in advance.